Sybercom Internet - A Service of Omega Communications, Inc.

Customer Care Support Page

Welcome to the Customer Care and Technical Support home page. From time to time you may have questions or wish to discuss certain issues about your account.For the convenience of our customers, we offer 24/7 support.

To reach our support team any time, day or night:
Note: Our Customer Care 24 Hour Phone Number is 1.800.290.0461.

Billing Questions

Below is some basic information you will need to know if you are going to be installing and setting up various Internet Programs.

Servers Info

DNS numbers are normally server assigned. When using setup wizard in IE 3.x
put both primary and secondary DNS in as 0.0.0.0 If the client INSISTS on
getting the numbers OR if forcing DNS is required, use the following:

Primary DNS
Secondary DNS
Incoming Mail Server
Outgoing Mail Server

News Server:
For Local Dial Up Customers
For Natl. Dial Up Customers

FTP Server
Web Based Email URL*

207.76.72.4
207.76.72.5
pop3.sybercom.net
smtp.sybercom.net

news.sybercom.net
news-radius.picusnet.com

ftp://personal.sybercom.net
http://webmail.sybercom.net

Web Hosting Customers

Incoming Mail Server
Outgoing Mail Server
Web Based Email URL* pop3.yourdomain.com
smtp.yourdomain.com
http://webmail.yourdomain.com

* type this address in your web browser to view email when you cannot get to your regular email program. i.e. traveling, or at another workstation.

For Local and National Dialup Numbers Click Here.

E-mail for tech support questions: customercare@omegacomminc.com

Customer Home Pages

Below you will find an alphabetical listing of iPlus users that currently have a 'homepage' on our server. Please inform our Webmaster if you have uploaded your own page and would like us to add your page to the listing below. Your site will then be added to the listing within the next few days. Please note that this listing is NOT automatic, and that your page will not be listed unless you specifically request it.

Here is the basic information you will need to upload your web pages:

FTP: ftp://personal.sybercom.net
Username: series_username
Password: user's password

Your URL: http://personal.sybercom.net/username

Click Here for details on setting up your web space

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